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- Do not close the error report window during this whole process.
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2. Click on the View Report Details option for 3d Max 2022 and earlier, or the Report Details option for 3ds Max 2023.
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3. In 3ds Max 2022 or earlier, hover 3. Hover your mouse over 3dsmax_minidump.dmp to see its location. In 3ds Max 2023, click View report contents option.
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4. Go to that location and find the .dump file. It is better to send the dumpdata.zip file, if available, as it contains all the necessary dump files.
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Collecting the 3dsmax_minidump.cmp file if Autodesk Error Report Windows is not Available
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Sometimes 3ds Max freezes without showing the Autodesk Error Report Window or V-Ray exception exception occurs:
1. Open the Windows Task Manager from the Start Menu.
2. Right-click on the application in the Processes tab to select the Create dump file option, while the app displays the notification that unexpected error has occurred.
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If you are rendering with V-Ray GPU in 3ds Max or V-Ray Standalone and a crash occurs, a VRay.dmp file should be is generated automatically. The VRay.dmp file is located by default in the Windows Temp folder:
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