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Product Support Lifecycle Policy

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Hotfixes for older versions of V-Ray are only released when an essential fix is required for an issue that occurred after the release of the software. An example of this would be if a host application or an operating system update causes a critical error in V-Ray. 

Chaos Group provides Chaos provides support and technical assistance to clients for two V-Ray versions - the latest major one and the previous major one. For example, if the current shipping V-Ray version is NEXT (V-Ray 4), Chaos Group will Chaos will support and assist users of V-Ray Next and V-Ray 3.x. You can also find support for all current and previous versions of our software in the Chaos Group forumChaos forum. Keep in mind that sometimes the only way to resolve an issue in a previous version of our software is to upgrade to the latest version.