This page provides information about the Support button in Enscape for Archicad.
Overview
In the Enscape menu bar is located the Support button. You can use it when you want to send feedback and Logfiles to the Enscape Support team. This Support option, whether in the Enscape toolbar or in the Archicad’s top-level menu, is always available for use, and you do not have to start or open Enscape to access it.
Support button in Archicad
The Support Dialog
Clicking the Support button allows you to contact Enscape Customer Support if you have an issue with Enscape. The Include Logs checkbox is enabled by default, but it is worth making sure that is the case before submitting the form, as these log files help the support staff provide a rapid solution. Your messages are delivered directly to Enscape Customer Support who are on standby to help resolve any issues you might be encountering when using the software.
No data about your project is sent to us in the log files, and we only see technical information regarding any errors from Enscape. We also receive information about your system specifications, which can help us recommend the correct driver to allow you to get the most out of your Enscape experience. For a more detailed overview, you can send us your Windows Event Logs as well by marking the second checkbox under Logs Collection.
Support window