This page provides information on navigation and options in my.chaos.com.
Products
Under the Active Products sub-menu tab, you will be able to view all of your active subscriptions and filter them by product family, expiration date, and currency. You can also:
- View product offering
- Change seat quantity
- Cancel or reactivate a subscription
- View activation and expiration dates
- Copy License Key (For versions older than 4.1)
- View payment details
Upgrade Subscription
If the product within the subscription has an upgrade option, you can take advantage of this offering by navigating to the subscription and clicking on the Upgrade button.
You can review your order, modify the quantity of the product you would like to upgrade, and click Upgrade. The subscription will then be upgraded.
Upgrade offering
Add Seats to a Subscription
To increase the quantity of seats within a subscription, you need to click on the + Add seats button.
Modify the seat quantity and click Add in order to confirm the order placement. The price for the new seats will be prorated according to the remaining days until the next renewal date.
Cancel or Reactivate a Subscription
Selecting the Cancel Subscription option will turn off the automatic renewal of your subscription.
You can still reactivate your subscription within the active license period. The billing upon renewal will be handled automatically.
The subscription can be modified up to 1 day before the upcoming renewal date.
Disable auto-renewal
Downloads
Clicking the Downloads sub-menu tab will open the Chaos Downloads page. You also have the option to download a product by clicking on the Download button next to the active subscription of the respective product as shown below.
Active Product Download
Expired Products
Under the Expired Products sub-menu tab, you can view the list of your expired subscriptions and filter them by product family, expiration date, and currency. If you would like to purchase a new subscription for the respective product that has expired, you can click on the Buy Again button.
The shopping cart will be displayed, you can modify the quantity you would like to purchase, change your billing and payment information if needed, and confirm to place the order. Once these steps are completed, you will have a brand new subscription which you can view on the Active Products page.
Shopping Cart
Cloud Credits
Under the Cloud Credits sub-menu tab you will be able to view your list of available cloud credits. You can quickly access Chaos Cloud from this page by clicking on the Start rendering button at the bottom.
Billing
Here you can review your billing status, review invoices, save and change payment methods, as well as review your billing information.
Invoices
The Invoices sub-menu under the Billing menu allows you to get an overview of your account as well as the payment status of your current and past invoices. You can search by Invoice number, as well as filter by payment status and issue date.
You also have the option to download individual invoices as PDFs via the arrow button associated with each listed Invoice. You can review your total outstanding amount, choose to pay all in one go, and review any available unapplied credits.
Furthermore, you have the option to select any number of outstanding invoices as part of the payment.
With the Outstanding balance field, you can see what total invoice amount is currently open. The Outstanding balance shows the sum of all unpaid invoices. In addition to the existing automatic payment of invoices, it is possible to pay all or individual invoices manually.
To pay all of the outstanding amount at once, simply click on the “Pay all” button.
To pay off an individual invoice, click on the Pay button on the same line.
Once you click on the Pay button, your payment will be processed and you will see a confirmation message, as well as receive your receipt. Click on Got it so that you return to the Invoices page, where you will see the paid invoice balance has been settled.
Payment Methods
You can view and update your active payment method(s) from the Payment methods sub-tab of the Billing section.
If you would like to update your existing payment method, click Change.
The entered payment method will be saved on your account and used for any unpaid invoices and future renewals of all active subscriptions.
Billing Information
View or edit your billing details through the Billing information sub-tab. You also have the option to add your VAT ID if necessary. The updated billing details will appear on all your future invoices, including those related to any auto-renewal orders.