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Chaos provides support and technical assistance to clients for two V-Ray versions - the latest major one and the previous major one. For For example, if the current shipping V-Ray version is NEXT (V-Ray 4), Chaos Group will support and assist users of V-Ray Next and V-Ray 3.x. You can also find support for all current and previous versions of our software in the Chaos forum. Keep in mind that sometimes the only way to resolve an issue in a previous version of our software is to upgrade to the latest version.