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This page gives an outline of how to troubleshoot and report issues with Chaos Vantage.


Overview

 All processes and events executing in Chaos Vantage Arena are exported to the Debug Log.

UI Paths

||Help|| > Open Debug Log

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system log files.


Logging

Debug Log

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Log files can contain additional debugging information in case of issues.

Warnings and errors from the render and operator machines are shown in the Server log in the UI. Note that not all warnings and errors are critical or even relevant.

Note that the log files are cleared when the server and Vantage are opened.

The Server log file is located in %AppData%\Local\Chaos\Arena\arena_server.log. It also includes the full V-Ray AppSDK debug log, and the Vantage logs from the render and operator machines (apart from debug messages).

The full Vantage log files are located in %APPDATA%\Chaos\Vantage\debug_log.txt on each rendering machine

You can see all messages and events in the Debug log. You can apply a filter string to display only the relevant messages

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Issue Reporting Guide

When reporting issues, provide as much information regarding the problem as possible.


Listed below are the files and the required additional information that will be useful:

  • Local\Chaos\Arena\.
  • Vantage_########_######.dmp located in %temp% (may not exist).
  • Test scene that reproduces the problem.
  • Render settings (from Render tab and/or Render setup dialog).
  • Screenshot(s) of Vantage UI.Screenshot(s) of any other UI that is appropriate for the issue.
  • Hardware and system specs of your workstation.
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For versions prior to Chaos Vantage 2.5, the default location is - %AppData%\Chaos Group\Vantage
  • Steps or a video to reproduce the problem.
  • The log from the Debug log (||Help|| > Open Debug Log), located logs located in %AppData%\Chaos\Vantage.
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To report an issue or send scenes and related resources, you can do the following:

Visit

visit the Chaos Help Center

. Post in the Issues section in the Chaos Vantage forum

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