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This page provides information to help solve potential activation issues with the Chaos Licensing Server.

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There is an important Chaos Licensing server application update scheduled for January 28, 2025, because the server certificate will expire on that date. For further information, see this article.

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Overview

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This page lists the possible reasons for the Chaos License Server activation failure and the appropriate resolution steps. An activation failure means that the License Server could not establish a connection to your Chaos account and obtain licenses.

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By default, the License Server installer adds a firewall exception to your system's settings. If you have opted to disable this setting while installing, or you have manually removed the firewall exception after the installation, this might prevent the License Server from establishing a connection. You can either re-install the License Server and make sure the option Add firewall exception is enabled in the installer, or you can manually add a firewall exception to your system's settings.



Re-install the License Server

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  1. Open a browser window.

  2. Type http://127.0.0.1:30304 or http://localhost:30304/ both addresses open the License Server Interface.

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    Note: If the License server is not running on your local machine, type in the IP address of the machine where it's running instead of "localhost". For example 10.0.0.100:30304

  3. Click on the burger menu in the upper-right corner and choose Settings.

  4. Fill in your proxy configuration. You might need to contact your Network Administrator if you're not sure what your proxy configuration is.

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The logs can be downloaded from the License Server's Interface (http://localhost:30304).

Go to Home > Notifications > Download Logs button:

 

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Download the logs.

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 The logs' locations and verbosity can be modified from the Settings section.

Chaos's support may require these logs in order to assist with troubleshooting the issue.

 

Common Errors

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ErrorDescription
-98

There are no available licenses for this V-Ray version on this account.

-96The online license server is disabled.
-197The license server version is not the correct one for the Chaos product.
-199There is no IP address pointed to the license server. Check the Change license settings window for empty fields.
Error 1002All licenses are in use, and there are no available licenses of this type.
-7The license server is installed, but you are not logged in.
-2 The firewall blocks the 30304 port.
-200The License Server could not be reached.
-198

All the licenses for this product are currently engaged.

10061

No access to the V-Ray license server.

111

Could not connect to a working license server.

61

Could not connect to a working license server.

1005

Could not obtain license. Sing in to you Chaos account to continue.

Resolution Checklist

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If you encounter any of the Common Errors, please see the possible resolutions for your OS:

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Please go through the checklist below:

  1. Checking the V-Ray license server:

    Please restart the machine with the V-Ray license server or dongle installed.

    If you are using a Remote server, please check if the IP address of the remote server is correct.

    If you are using a dongle, unplug the dongle and plug it again in a different USB port, preferably USB 2.0. Make sure that Windows properly recognizes the dongle and doesn't show an error message. If you receive an error message, please refer to V-Ray License Server Can't Start in this section.


    Open the link http://localhost:30304 in a web browser on the same machine. If it looks like the screenshot below, the license server is working.

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  2. Checking the available licenses on the license server:

    Check the available licenses. You have to have proper licenses for the installed V-Ray version, e.g. if you installed V-Ray Next for Maya, you need a V-Ray Next for Maya license. You can check that by entering the respective V-Ray option on the http://localhost:30304 page. You can see all available render nodes and interface licenses, as well as check the borrowed ones.

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If you are running a Chaos license on a separate machine, please refer to the Manually Change Changing the Product License Server IPSetup page for more information on how to help V-Ray locate your server. 


  1. Checking the connection to the license server:

    If V-Ray is on the same machine as the V-Ray license server, you can skip this step.

    To make sure that nothing is blocking the connection to the license server on the machine where you want to run V-Ray, open the link http://<IP_address> :30304 in a web browser, where <IP_address> is the IP address of the machine with the V-Ray license server. If you get a web page like the one below, V-Ray can access the V-Ray license server from this machine. In the example screenshot, the IP address of the machine with the license server is 10.0.0.107

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    If you get an error message that the web page can't be accessed, then there is a network problem that prevents the connection to the V-Ray license server. If you have any firewall or antivirus software running on your machines, make sure they are not blocking applications' access to the network or blocking the communication on TCP/IP port 30304. Please contact your system administrator for more information.

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    4. Checking the V-Ray license settings

    On the machine where you want to use V-Ray, run the V-Ray license client configuration utility from Windows Start > All Programs > Chaos Group > V-Ray for Maya 20xx for x64 > Change license settings. In the dialog that appears, make sure that the IP address in the License server field at the Primary license server tab is entered correctly and that the connection port is 30304. If you modify any of these settings, you will need to restart Maya.


    Note: If the V-Ray license server is running on the same machine as V-Ray, you can use localhost or 127.0.0.1 in the License server field.


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Please go through the checklist below:

  1. Checking the V-Ray license server:

    Please restart the machine with the V-Ray license server or dongle installed.

    If you are using a Remote server, please check if the IP address of the remote server is correct. 

    If you are using a dongle, unplug the dongle and plug it in again in a different USB port, preferably USB 2.0. Make sure that the operating system properly recognizes the dongle. Make sure that the V-Ray license service is running; if you have issues refer to V-Ray License Server Can't Start in this section.  


    Open the link http://localhost:30304 in a web browser on the same machine. If it looks like the screenshot below, the license server is working.

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  1. Checking the available licenses on the license server: 

    Check the available licenses. You have to have proper licenses for the installed V-Ray version, e.g., if you installed V-Ray Next for Maya, you need V-Ray Next for Maya license. You can check that by entering the respective V-Ray option on the http://localhost:30304 page. You can see all available render nodes and interface licenses, as well as check the borrowed ones.

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If you are running a Chaos license on a separate machine, please refer to the Manually Change Changing the Product License Server IPSetup page for more information on how to help V-Ray locate your server. 


  1. Checking the connection to the license server: 

    If V-Ray is on the same machine as the V-Ray license server,  you can skip this step. To make sure that nothing is blocking the connection to the license server on the machine where you want to run V-Ray, open the link http://<IP_address> :30304 in a web browser, where <IP_address> is the IP address of the machine with the V-Ray license server. If you get a web page like the one below, V-Ray can access the V-Ray license server from this machine. In the example screenshot, the IP address of the machine with the license server is 10.0.3.104

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    If you get an error message that the web page can't be accessed, then there is a network problem that prevents the connection to the V-Ray license server. If you have any firewall or antivirus software running on your machines, make sure they are not blocking applications' access to the network or blocking the communication on TCP/IP port 30304. Please contact your system administrator for more information. 




  2. Checking that the license server settings are correct.

    In the Terminal run /Applications/Autodesk/maya20xx/vray/bin/setvrlservice -dump

    where 20xx is the particular version of Maya you are using (2018, etc). This will show you the IP address or the name of the computer that V-Ray is trying to connect to. If it's incorrect, refer to the Manually Change Changing the Product License Server IPSetuppage.

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Please go through the checklist below:

  1. Checking the V-Ray license server:

    Please restart the machine with the V-Ray license server or dongle installed.

    If you are using a Remote server, please check if the IP address of the remote server is correct. 

    If you are using a dongle, unplug the dongle and plug it in again in a different USB port, preferably USB 2.0. Make sure that the operating system properly recognizes the dongle. Make sure that the V-Ray license service is running.

    Open the link http://localhost:30304 in a web browser on the same machine. If it looks like the screenshot below, the license server is working.

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  1. Checking the available licenses on the license server: 

    Check the available licenses. You have to have proper licenses for the installed V-Ray version; e.g., if you installed V-Ray Next for Maya, you need V-Ray Next for Maya license. You can check that by entering the respective V-Ray option on the http://localhost:30304 page. You can see all available render nodes and interface licenses, as well as check the borrowed ones.

    Section
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    width25%


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If you are running a Chaos license on a separate machine, please refer to the Manually Change Changing the Product License Server IPSetup page for more information on how to help V-Ray locate your server. 


  1. Checking the connection to the license server:

    If V-Ray is on the same machine as the V-Ray license server, you can skip this step.
    To make sure that nothing is blocking the connection to the license server on the machine where you want to run V-Ray, open the link http://<IP_address> :30304 in a web browser, where <IP_address> is the IP address of the machine with the V-Ray license server. If you get a web page like the one below, V-Ray can access the V-Ray license server from this machine. In the example screenshot, the IP address of the machine with the license server is 10.0.3.104

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    If you get an error message that the web page can't be accessed, then there is a network problem that prevents the connection to the V-Ray license server. If you have any firewall or antivirus software running on your machines, make sure they are not blocking the applications' access to the network or blocking the communication on TCP/IP port 30304. Please contact your system administrator for more information.


  2. Checking that the license server settings are correct.

    In the Terminal run /usr/autodesk/maya20XX-x64/vray/bin/setvrlservice -dump

    where 20xx is the particular version of Maya you are using (2018, etc). This will show you the IP address or the name of the computer that V-Ray is trying to connect to. If it's incorrect, refer to the Manually Change Changing the Product License Server IPSetuppage.

How to Safely Run Chaos License Server on macOS Catalina and Later

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